Upload Contact Transcript

Supported formats:
  • .txt - Chat transcripts (plain text)
  • .pdf - Chat transcripts (PDF format)
  • .csv - Call transcripts
Select whether this is a chat transcript or a phone call transcript.
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About QA Review Assistant

This tool automates QA evaluation of customer service contacts:

  • Automated scoring for objective metrics (greeting, closing, spelling, etc.)
  • Flagged review for items requiring human judgment (verification, professionalism)
  • Manual sections for policy adherence and resolution accuracy

Total possible: 100 points